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In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.
Agenda
Part 1:
•Case Management in Dynamics 365 Customer Service
•Create or update records automatically in Customer Service Hub
•Unified routing
•Create and Entitlements and Service Level Agreements
Tags
Audiência
Vendas
Área de interesse
Dynamics 365 Customer Service
Formato
On-Demand
Língua
Inglês
Área de Solução
Business Applications
Certificações
MB-230
Confirmar empresa
Dados da empresa fornecidos pela Clearbit (www.clearbit.com)
dicas para o formato de iva/uid
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